4:59 Barberlounge Policies

We want each and every guest to love their end result.  We take pride and stand by our work here at 4:59 Barberlounge.  In the event you are not happy with your end result, adjustments will only be honored if our barber lounge is contacted within 3 days of the original appointment.  If you are unsatisfied, your original stylist will work with you to adjust the service to assure your complete satisfaction on the services asked for.  If you wish to see a different stylist for the adjustment, our 4:59 Barberlounge's senior stylists will be happy to help.  If you decide to book with another stylist, full price or a service cost will be charged to accommodate their time.  If hair is altered by another salon/yourself, the redo policy is void.  You will have to pay for your full future appointment cost.

 

Check-in

 

We suggest you arrive 10 minutes prior to your skin care or massage appointment so that you can relax and your treatment can begin promptly. Should you arrive late, your appointment may be shortened to allow the therapist to be on time for the next client.

 

Cancellations and No-Shows

 

To avoid charges for spa packages, please honor our 24-hour advance notice cancellation policy. Late cancellations will be subject to a fee equal to 50% of the service or package price. No-shows will be charged the full amount. cancel or reschedule your appointment, then please call 317-257-4599

 

Gratuity

 

Prices do not include gratuity except for spa packages and group reservations.

 

Special Needs and Medical Conditions

 

Your comfort and well-being are very important to us. Prior to receiving your spa service, please inform us about any special needs or medical conditions such as hypertension, injuries, allergies or disabilities. Talking with your therapist/stylist will help customize your service to ensure maximum enjoyment and benefits.

 

Privacy

 

Although massage and body treatments require the removal of clothing, respect for your privacy is our primary concern. Undergarments may be worn if preferred. Careful draping procedures are observed at all times, and we encourage you to communicate any discomfort to your therapist.

 

Cell Phones

 

You are free to talk on your cell phone, but to preserve a relaxing experience for everyone, cell phone and pager ringers should be silenced or set to vibrate in the barber lounge.

 

Age Requirements and Children

 

Guests must be at least 16 years of age; otherwise a parent or guardian's approval and attendance is required.

 

Personal Belongings

 

Because spa services often require bare skin, we request that you refrain from wearing jewelry. 4:59 Barber Lounge may not be held responsible for lost or stolen articles.